Ask Before You Install: Key Questions to Bring to Your Flooring Contractor
Thinking about upgrading your floors? Before the first board is laid or tile is set, there’s something even more important to put in place: the right questions. Asking your flooring contractor the right things can save you time, money, and frustration. It also gives you confidence in the team you’re trusting to work inside your home.
At West Broad Flooring, we believe a well-informed homeowner is a happy one. Here are the essential questions to ask before starting your flooring project, and why they matter.
Are you licensed and insured?
This should be the first question on your list. A licensed contractor meets state or local requirements to perform flooring installations. Insurance protects both you and the contractor in case of accidents or property damage. If a contractor can’t provide this information, it’s a red flag. Working with an insured team, like ours at West Broad Flooring, ensures peace of mind.
What experience do you have with this type of flooring?
Not all flooring is installed the same way. Laying down tile requires different skills and tools than installing hardwood or luxury vinyl plank. Be sure your contractor has direct experience with your chosen material and understands how it performs in your specific climate, like Southeast Georgia’s warm, humid conditions.
Can I see examples of your past work or customer reviews?
A reliable contractor should have a portfolio or online gallery to show you what they’ve done—and satisfied customers to back it up. Reviews and references help you understand their quality of work and how they handle communication, deadlines, and challenges.
What’s included in your estimate?
A detailed, written estimate should break down material costs, labor, prep work (like subfloor leveling or removal of old flooring), and any additional services. This protects you from surprise charges later. Ask if cleanup and disposal are included, as well as any warranty information for both product and labor.
Who will actually be doing the work?
Some companies hire subcontractors, while others use in-house installers. It’s important to know who will be coming into your home. At West Broad Flooring, our professional team is known for reliability, clear communication, and skilled craftsmanship throughout Southeast Georgia and beyond.
How long will the project take, and what should I expect during installation?
Get a clear timeline for your project and ask what you need to do to prepare. Will furniture need to be moved? Will certain rooms be off-limits? Understanding the process helps reduce stress and keeps everything moving smoothly.
What happens if something goes wrong?
Even with careful planning, unexpected issues can come up—like hidden subfloor damage or delayed materials. Ask how your contractor handles these situations. You want someone who communicates openly and provides solutions, not excuses.
Why does asking these questions matter?
Flooring is a major investment, and it’s not something you want to do twice because of a rushed or unclear process. These questions help set expectations, clarify responsibilities, and make sure you’re working with someone you trust.
At West Broad Flooring, we take the time to walk our customers through every step of their flooring project. We’re proud to serve Metter, Savannah, Statesboro, Vidalia, Bryan County, and surrounding areas—as well as South Carolina and Florida—with expert advice, top-quality products, and professional installation.
Stop by our showroom in Metter, GA, or give us a call today to start your project with a team that puts your questions—and your satisfaction—first.
